Shipping & returns

At Sunflower Soul Co., we want your shopping experience to be as smooth as possible. Find all the details here regarding our shipping options, local pickup availability, and how we handle returns and exchanges to ensure you're always delighted with your purchase.

Frequently asked questions

We believe in transparency and making things easy for our customers. Here are the answers to some of the most common questions we receive about shipping your new favorite items and our policies for returns. Our goal is to ensure you feel confident and informed every step of the way.

How long does it take for orders to ship and what are the delivery options?
Our typical turnaround time for shipping out your awesome Sunflower Soul Co. items is 2-4 days. You can choose to pay for shipping to have your order delivered, or if you're local, we offer convenient physical pickup of online orders at our Pomona, Kansas location.

What is your policy if I'm not satisfied with my purchase?
If you are not totally happy with your order, we understand. While we don't offer direct returns, we want to ensure your satisfaction. You will receive another item for a discounted price to help make things right.

What should I do if my order arrives damaged or incorrect?
If your item arrives damaged or not quite right, please contact us immediately. We are committed to fixing the issue promptly and ensuring you receive the quality product you expect from Sunflower Soul Co.

Are there any specific items that cannot be returned or exchanged?
We generally do not accept returns. However, if you are genuinely unhappy with your purchase, we offer a discount on future items as a gesture of goodwill to ensure you find something you love. Please note, customers are responsible for shipping fees.

Your satisfaction is our priority

We are dedicated to providing clear information and excellent service every step of the way. If you have any further questions about shipping or returns, please do not hesitate to contact us. Your experience with Sunflower Soul Co. matters to us.